Privacy Policy

1. Introduction

Glowara Spark ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website glowara-spark.com or use our photography services.

By using our website or services, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email, phone number)
• Company or agency information
• Property addresses and details
• Service preferences and requirements
• Payment information (processed securely by third-party providers)
• Communication preferences

2.2 Automatic Information

We may automatically collect certain information when you visit our website:

• IP address and browser information
• Device and operating system information
• Website usage data and analytics
• Cookies and similar tracking technologies
• Referral sources and website navigation patterns

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining our photography services
• Processing service requests and communications
• Scheduling photography sessions and managing bookings
• Sending service updates, quotes, and confirmations
• Processing payments and managing invoices
• Improving our website and services
• Analyzing usage patterns and website performance
• Sending marketing communications (with your consent)
• Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Email marketing services
• Analytics and performance monitoring
• Customer support services

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes or government requests
• Protection of our rights and property
• Safety concerns for our users or the public
• Investigation of fraud or other illegal activities

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure server environments and access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Secure payment processing through certified providers

While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. You can manage your cookie preferences through our cookie consent banner or your browser settings.

6.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements (with consent)
• Preference Cookies: Remember your settings and preferences

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided in Section 11.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on:

• The type of information collected
• The purpose for which it was collected
• Legal and regulatory requirements
• Business needs and legitimate interests

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending email notifications for significant changes (where required)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts of England and Wales.